**Descripción larga**:
**Reclutador**: Daniela Gaviño García
**Posición**: Agente Mesa de Servicio N2
**Ubicación**:Puebla
**Modalidad de empleo**:Presencial
**Industria**:Automotriz
**What you’ll do?**
En Capgemini buscamos perfiles UHD N2 que, además de brindar soporte al usuario final, participen en actividades de coordinación y supervisión de la mesa de servicio, asegurando cumplimiento de níveles de servicio y calidad operativa.
- Responsabilidades principales Atención multicanal de incidentes y requerimientos de ofimática.Registro, seguimiento y cierre de tickets en mesa de servicio.Apoyo en la asignación de tareas y priorización operativa.Participación en actividades de coordinación, supervisión y gestión del equipo UHD. Perfil requerido Orientación al cliente y a resultadosHabilidades de liderazgo y gestión operativaCapacidad para trabajar bajo presión
**What you’ll bring**:
- Experiência en mesa de servicio o soporte técnico
- Escolaridad: Carrera técnica, carrera trunca o Bachillerato
- Idiomas: Español / Inglés
- Horario: Disponibilidad para rolar turnos y trabajar fines de semana Información adicional Se proporcionará equipo de seguridad para trabajar en planta.
**Descripción larga**:
**Soft skills**:
Work Underpressure, Quality at work, Results Oriented
**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
- You will work alongside technical,



functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
- Please be aware that Capgemini may capture your image (video or screenshot) during the interview process for verification and validation purposes, including during the hiring and onboarding process.”_

📌 Abl - User Help Desk (Uhd) - Agente Mesa de Servicio (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes