**Team Leader - Customer Service**
**Location: Monterrey, Mexico**:
- We are looking for an experienced Team Leader to join our Consumer & Shopper Engagement (CSE) operations in Monterrey. In this role, you will lead and develop a team of 14-16 advisors, ensuring the delivery of engaging and value-driven consumer experiences across multiple contact channels. _
- Within CSE, our mission is to champion our consumers and uphold the LEGO® play promise. As a Team Leader, you will drive team engagement, operational performance, and continuous improvement while embodying our Leadership Playground behaviors: Brave, Curious, and Focused. _
**Key Responsibilities**
- Lead, coach, and develop a team of 14-16 advisors
- Conduct coaching sessions, one-on-ones, and team meetings
- Ensure the team meets or exceeds operational KPIs
- Use quality insights and data to improve team performance
- Foster an inclusive and collaborative team environment
- Promote a continuous improvement mindset
**Qualifications**
- People leadership experience, ideally in a contact center or service environment
- Fluent English with strong communication skills
- Proven experience leading and coaching frontline teams
- Strong people management and collaboration skills
- Familiarity with contact center tools such as Salesforce, Calabrio, TalkDesk, or similar
**_Join us and help bring the LEGO® play promise to life for consumers around the world. _**
**What’s in it for you?**
Here are some of what to expect:




**Family**Care**Leave -**We offer enhanced paid leave options for those important times.
**Insurances -**All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
**Wellbeing**- We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
**Colleague**Discount**- We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
**Bonus**- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
**Your workplace -**You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
Thank you for sharing our general commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Just imagine building your dream career.
Then make it real.
**Join the LEGO® team today.

📌 Customer Service Team Lead (Monterrey)
🏢 Lego
📍 Monterrey