**Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City**
**Key Responsibilities**:
- Provide L3 production support and resolve complex production issues through detailed analysis.
- Troubleshoot incidents, implement code fixes, and perform rigorous testing.- Perform Root Cause Analysis (RCA) and implement corrective actions.- Develop new functionalities that support evolving business requirements.
- Automate provisioning and access management processes.
- Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.
- Contribute to continuous improvement and continuous delivery initiatives.
**Technical Skills Required**:
With **3+ years of experience** as an **L3 Production Support Engineer**, you should be proficient in the following technologies:
- Strong hands-on experience with **Core Java**
- Experience working on **Java technology stack projects**
- Strong knowledge of **SQL**
- Experience with **Splunk** for debugging and log analysis




- Experience using **Git**
- Hands-on experience with **ServiceNow** and workflow processes
- Experience with **AWS** (preferred)
- Experience performing **L3 Production Support**
- Ability to successfully complete a **CoderPad coding assessment**
**Qualifications**:
- Bachelor's degree or higher.
- **6-9 years of overall software development experience.**
- Fluent in English (**Advanced - C1/C2**).
- Strong communication, leadership, teamwork, empathy, and commitment.
- Understanding of Agile methodologies is a plus.
- AWS Certification is an advantage.
**Location & Schedule**:
- **Remote** position.- Monday to Friday, **09:00 - 18:00**.
- Advanced English skills are mandatory.**Benefits**:
- Attractive Salary + Premium Benefits
- Performance bonuses, grocery coupons, and savings are found.
- Aguinaldo, premium vacations, and vacations paid
- SGMM Medical insurance, family, and Life insurance.

📌 Production Support Engineers (Guadalajara)
🏢 Xideral
📍 Guadalajara