**SpeedyDollar**, part of **Aventus Group**, is launching its lending operations in the **United States**, and we are looking for experienced **Bilingual Collections Specialists** to join our new U.S. Collections team in Mexico City.
Aventus Group is an international FinTech group with **17 profitable business years, a business network spanning 22+ countries, and nearly 5,000 professionals worldwide**. The Group continues to expand internationally, with more than €851 million in loans issued during the first half of 2026.
This is an opportunity to become part of the **initial team building SpeedyDollar's U.S. collections operation from the ground up**.
We are specifically looking for experienced collectors who have worked with **U.S. customers**, have excellent English communication skills, know how to negotiate effectively, and are comfortable working in a performance-driven financial environment.
As our U.S. business grows, strong performers will have opportunities to develop into **Senior Collector, Team Leader, and other leadership positions**.
**Key Responsibilities**
- Handle outbound and inbound collections calls with **U.S. customers** regarding past-due consumer loans.
- Negotiate payments and approved payment arrangements while maintaining a professional and customer-focused approach.
- Manage **Promises to Pay (PTPs)**, follow-ups, and delinquent accounts through resolution.
- Use effective negotiation, persuasion, and objection-handling techniques to maximize recovery.
- Accurately document all customer interactions, commitments, payment information, and account updates in the CRM.
- Meet and exceed individual collections KPIs, including **RPC, PTP conversion, cure rate, recovery performance, productivity,



and quality**.
- Work with dialer and digital communication channels as part of coordinated collections campaigns.
- Follow all company procedures and applicable **U.S. collections and consumer-protection requirements**.
**Requirements**:
**Experience**
- Minimum **1 year of direct phone collections experience**.
- **Hands-on experience collecting from customers in the U.S. market is required.**:
- Experience in **consumer lending, fintech, personal loans, auto finance, credit cards, or other financial products** is strongly preferred.
- Proven ability to negotiate payments, handle objections, and work with delinquent customers.
- Experience working with CRMs, dialers, and collections systems.
**English**
- **Advanced English proficiency is mandatory — C1 level or equivalent.**:
- Strong listening comprehension, negotiation vocabulary, and ability to handle difficult conversations entirely in English.
- Fluent Spanish.
**The interview process will include a spoken English assessment and a collections role-play in English.**
**Collections Knowledge & Skills**
- Strong negotiation and objection-handling skills.
- Understanding of core collections metrics such as **RPC, PTP, cure rate and recovery rate**.
- Familiarity with **FDCPA, Regulation F, TCPA and U.S.



collections communication requirements** is strongly preferred.
- Ability to work with individual performance targets and variable compensation.
- Strong attention to detail and accurate CRM documentation.
- Professional, confident and respectful communication style.
- Results-oriented and comfortable working in a highly performance-driven environment.
**Education**
- High school diploma or equivalent required.
- College or university education is a plus, but **not required**.
**What We Offer**
- Competitive compensation: $23,000 MXN gross monthly base salary + performance bonus of up to $9,000 MXN per month (up to $32,000 MXN total monthly compensation).
- Six-day workweek, Monday through Saturday, with Sunday off.
- Opportunity to join the initial U.S. Collections team of an established international FinTech group.
- Clear opportunities for professional growth as the U.S. portfolio and collections team expand.
- Direct exposure to modern collections technology, automation and data-driven collection strategies.
- Training on SpeedyDollar's U.S. collections processes and compliance requirements.
**Location**: Av. Insurgentes Sur 550, Roma Sur, Mexico City
**Working Hours**: Monday to Saturday, 8:00 AM - 5:00 PM or 11:00 AM - 8:00 PM
**Work Model**: On-site
**Ready to take your U.S. collections career to the next level?**
If you have proven experience collecting from U.S. customers, speak excellent English, and know how to turn difficult conversations into successful payment outcomes, we want to hear from you.
**Job Types**: Full-time, Permanent
Pay: $23,000.00 - $32,000.00 per month
Work Location: In person

📌 Bilingual Collections Specialist - U.s. Market (Roma Sur)
🏢 SpeedyDollar
📍 Roma Sur