Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
**Job Summary**:
**Job summary**:
- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a _**_Business Systems Analyst _**_located in _**_Guadalajara, North Campus _**_. _
- The _**_Business _**_Systems Analyst _**_role involves serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented _
**What a typical day looks like**:
- _Provide solutions to incidents of second and third functional and technical level. _
- _Record the occurrence and resolution of support incidents. _
- _Implementation and registration of permanent solutions to failures in IT services _
- _Define,



plan and implement preventive actions to avoid future incidents of known problems by the same source. _
- _Prioritizing and resolve support incidents generated in IT services. _
- _Ensuring the availability of floor control systems. _
- _Scale and ensure solving problems that cannot be resolved to the service provider. _
**The experience we’re looking to add to our team**:
- _Degree in Systems Engineering or a related field _
- _Intermediate-Advanced English. _
- _100% on-site role. _
- _Schedule flexibility (for support) is essential. _
- **_Knowledge of SQL Server databases required. _**:
- _Development skills. _
- _Basic knowledge of networking and technical support. _
- _Basic knowledge of servers. _
**What you’ll receive for the great work you provide**:
- _Competitive Salary. _
- _Life & Medical insurance. _
- _Christmas Bonus. _
- _Food Coupons. _
- _Saving Fund. _
XS65
**Job Category**:IT

📌 Business Systems Analyst (Guadalajara)
🏢 Flex
📍 Guadalajara