**Schedule: Full Time**
**Job Type: On-site**
**Salary Type: Salaried**
**Req #: 3108**
**About the Role**
- Provide daily tracking of shipments from pickup to final delivery.
- Coordinate with clients, carriers, CSR, Capacity, and warehouses.
- Request and follow up on cross-border documentation.
- Coordinate transfers, warehouse arrivals, and equipment dispatch.
- Update references, events, and statuses in the TMS.
- Send status reports and dashboards to clients.
- Control and resolve delegated items, unbilled revenue, AP/AR, and financial matters.
- Request new setups or updates for client and carrier rates.
- Review performance metrics, including High/Low NR, TOP 60, and weekly highlights.
- Lead implementations, new projects, and prepare the handoff to AF once operations stabilize.
- Create or update SOPs, IOPs, and flowcharts.
- Train and mentor the supporting Intern.
**Basic Qualifications**
- Previous experience in logistics or transportation operations.
- Experience in shipment tracking and direct communication with clients and carriers.
- Proficiency with TMS systems and updating references or operational events.
- Proficiency with Google Workspace tools, especially Google Sheets, Gmail, Google Drive, and Google Meet.
- Strong organizational skills, attention to detail,



and ability to prioritize multiple tasks.
- Highly proactive mindset, strong sense of urgency, and ability to anticipate issues.
- Problem-solving skills and dedication to following up until full resolution.
- Ability to work comfortably with systems and adapt to new processes.
**Preferred Qualifications**
- Knowledge of cross-border logistics, documentation, and import/export processes.
- Experience with operational dashboards, reporting, and performance analysis.
- Basic understanding of billing, AP/AR, unbilled revenue, and delegation processes.
- Experience creating SOPs, IOPs, and flowcharts.
- Leadership, teamwork, and employee training skills.
- Analytical thinking and ability to resolve issues under pressure without sacrificing quality.
**About Uber Freight**
**EEOC**
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

📌 Customer Support Specialist Ii (Monterrey)
🏢 Uber Freight
📍 Monterrey