Overview
First Brands Group is hiring for an IT Support Specialist On Site located in San Luis Potosí, Mex.The IT Support Specialist On Site will assist byProvide technical support in a Microsoft environment to internal users, ensuring the proper operation of IT equipment, applications, and services.
The role involves handling incidents, configuring devices, managing user accounts, and escalating cases when necessary.Job Duties and ResponsibilitiesTroubleshoot and resolve technical issues related to hardware, software, networks, and peripherals.Install, configure, and maintain computers, printers, and mobile devices (Android and i OS).
Manage users and groups inActive Directory.Document incidents and solutions using ticketing/Service Desk tools.Escalate complex issues to higher-level support or external vendors.Support IT infrastructure and technology upgrade projects.Ensure compliance with IT security policies and best practices.Provide basic guidance and training to users on effective use of IT tools.Education and ExperienceEducation: MinimumAssociate Degree(or equivalent technical studies, such as TSU) in Computer Science, Information Systems,



or related field.Experience: 1–2 years in IT support, help desk, or similar roles.Driver's LicenseTechnical Skills:Microsoft 365 (Outlook, Teams, One Drive, basic Share Point).
Active Directory (user and group management).
Basic networking (TCP/IP, Wi Fi, network printers).
Ticketing or Service Desk tools.LanguagesIntermediate English (technical reading and case escalation).
Conversational English preferredSoft SkillsCommunicationProblem-solvingOrganizationTeamworkQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran statusSeniority level
Mid-Senior levelEmployment type
Full-timeJob functionInformation Technology, Engineering, and Project ManagementIndustriesAutomotive, Motor Vehicle Manufacturing, and ManufacturingWe're unlocking community knowledge in a new way.
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📌 It Support Specialist (San Luis Potosí)
🏢 FRAM®
📍 San Luis Potosí