Job DescriptionThe firm, established in ****, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
Employee Recognition and RewardsPerformance Bonus, Incentives
Government Mandated BenefitsInsurance Health & Wellness
Insurance Health & WellnessHMO
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PositionCLIENT SERVICES ADMINISTRATOR
IndustryLogistic Company
Work ScheduleMonday to Friday
SalaryPhp18,000-Php25,000
BenefitsHMO
13th Month Pay
Job RequirementsBachelor's degree holder
With at least 1-2 years of experience as a Customer Service Staff
Can attend face to face interview
Can start as soon as possible
Job ResponsibilitiesHandles daily back-office customer service operations, responding to client inquiries via email and phone
Ensures all customer requests are addressed in a timely, accurate, and professional manner
Provides support to team members by sharing product knowledge, best practices, and process guidance
Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution
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