We are looking for a Support Engineer based in Mexico to join our team and provide technical support for our core biometric software product running in customer production environments.
**What You'll Do**
- Provide technical support for our core biometric software product running on customer production environments
- Monitor existing systems, troubleshoot, and resolve incidents for existing customers
- Deliver changes and patches to customer environments
- Automate recurring support and monitoring tasks using REST APIs
- Improve internal tools and procedures for deployment, monitoring, and support of Innovatrics ABIS
- Work with Linux servers, Kubernetes clusters, and Docker containers supporting production deployments
- Support and maintain database environments (SQL, Oracle)
- Collaborate with colleagues from the ABIS Business Unit (Delivery, Consulting, and Engineering) on support, product, and procedure improvements
**Requirements**:
- High proficiency in English, and Portuguese (written and spoken)
- Previous experience in Application/OS Support or System Administration
- Hands-on experience with Linux server administration




- Experience with Kubernetes and Docker in a production support context
- Working knowledge of SQL and Oracle database administration
- Experience with REST APIs and automating support/monitoring tasks
- Strong troubleshooting and analytical skills, with the ability to resolve complex issues and clearly communicate solutions
- Responsible, independent, and proactive approach to work
- Team player, comfortable sharing and absorbing knowledge with colleagues
- Active English language skills
- Basic knowledge of networks and network technologies
- Willingness to participate in 24/7 on-call support rotations
**Nice to Have**
- Prior experience supporting biometric, identity, or border-control systems
- Experience working with international, distributed teams
**Benefits**
At Innovatrics, we offer competitive compensation aligned with role level, experience, skills, and location.
**Salary**: We hire across seniority levels — compensation is tailored to your experience.
**Salary starting from: 30,000 MXN/monthly

📌 Support Engineer (Xico)
🏢 Innovatrics
📍 Xico