**Summary**:
Job Title: Associate Director Integrations Product Owner
- #LI-Hybrid
- Location: INSURGENTES, Mexico
- Imagine shaping the future of customer engagement at one of the world's leading healthcare companies.
As Associate Director Integrations Product Owner, you will play a pivotal role in connecting business strategy, data, and technology by driving the evolution of Novartis' CRM ecosystem.
Working across integral teams, you will own the product vision and roadmap for critical integrations, ensuring seamless data flow, simplified system landscapes, and exceptional user experiences.
This is an opportunity to influence enterprise-wide transformation, accelerate innovation, and deliver scalable solutions that help bring life-changing medicines to patients faster.
**About the Role**:
**Key Responsibilities**
- Lead the end-to-end lifecycle of CRM integrations from strategy and design through deployment and retirement.
- Define and execute the product vision, roadmap, and priorities aligned with business and technology objectives.
- Own and prioritize the integrations backlog to maximize business value and customer impact.
- Partner with Business Product Owners to define user stories focused on integration and data outcomes.
- Translate business requirements into scalable, sustainable solutions across complex technology landscapes.
- Design and validate end-to-end data flows between CRM and external enterprise systems.
- Drive simplification of system architecture by reducing unnecessary integrations and technical complexity.
- Promote standardized, reusable integration patterns that support scalability and long-term sustainability.
- Guide Agile Scrum teams by clarifying requirements and managing cross-functional dependencies.
- Enable product adoption and value realization through stakeholder engagement, demonstrations, and continuous improvement.
**Essential Requirements**
- Proven experience in product management within customer relationship management or enterprise technology environments.
- Strong understanding of data integration, system architecture, and end-to-end data flow design.
- Demonstrated ability to translate business needs into scalable technical solutions.
- Deep knowledge of customer relationship management processes, workflows, and data models.
- Experience working in Agile environments with Scrum teams and product backlog ownership.
- Excellent stakeholder management, communication, and influencing skills across business and technology teams.
**Desirable Requirements**
- Experience with customer relationship management platforms such as Veeva or Salesforce within regulated industries.
**Commitment to Diversity and Inclusion**
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
**Accessibility and Accommodation**:
**Benefits and Rewards**: Learn about all the ways we'll help you thrive personally and professionally.
- Read our handbook (PDF 30 MB)
Division
Operations
Business Unit
Information Technology
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Information Technology
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**: