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At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
- Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
- Contribute to development of new techniques, models, and plans within area of expertise
- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
- Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.




- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
**Qualifications**:
- 5-8 years of experience managing a team
- Experience in analyzing business requirements, developing test plans, and discrepancy resolution
- Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
El Supervisor Senior de Operaciones y Cumplimiento se caracteriza por tener desarrolladas habilidades duras y blandas, mentalidad de crecimiento enfocada en logros, constancia, adaptabilidad, mejora continua, creatividad y una fuerte ética en sus funciones.
Se asegura y apoya al personal a su cargo en todos los procesos y procedimientos se implementen y aseguren un ambiente de control y operación adecuados en el Front de Ventas.




Elabora métricas y analiza el resultado de estas utilizando los recursos de manera eficiente para presentar los escenarios que contribuyan al desarrollo y cumplimiento de metas del Negocio con el fin de minimizar los riesgos inherentes y residuales que se presentan en las Divisiones y Segmentos de Wealth Management.
**Responsabilidades**:
- Implementar soluciones en conjunto con los equipos centrales de Wealth Management para que el Front de Ventas proporcione una experiência positiva a los clientes en la administración de su patrimonio.
- Generar métricas e informes de tendencias para el negocio.
- Facilitar al equipo a su cargo herramientas para sus actividades con el Front de Ventas.
- Construir estrategias para facilitar los procesos y procedimientos aplicables en un ambiente competente y confiable.
- Mantenerse actualizado acerca de los procesos y procedimientos del Negocio, Políticas Institucionales y Regulación aplicable.
- Integrar conocimientos profundos del área de inversiones con una sólida comprensión de las normas y prácticas aplicables.
- Proporcionar orientación, capacitación y reforzamientos necesarios para contribuir a la mejora de los procesos y procedimientos.
- Analizar y validar información compleja de manera independiente con el fin de ofrecer recomendaciones y soluciones.
- Resolución de diversas problemáticas/situaciones que se presentan en el BAU de los segmentos de Wealth Management.
- Evaluar adecuadamente los riesgos para tomar decisiones, considerando y protegiendo al cliente, al Front de Ventas, áreas centrales del Negocio y la reputación de Banamex.
- Ser auxiliar en las revisiones de control y operación, así como en las acciones a seguir resultado de estas (Revisiones de Gerentes de Control y BOF).
- Apoyar al

📌 Banamex Supervisor Sr De Operaciones Y Cumplimiento Wm - Merida (Mérida)
🏢 Citi
📍 Mérida