Descripción y detalle de las actividades
The Customer Support and Services Manager is the primary customer liaison for a
portfolio of Aircraft (A/C) and Helicopter (H/C) customers within the aerospace
aftermarket segment.
This role is pivotal in driving customer-focused sales
initiatives related to Aftermarket and Maintenance, Repair, and Overhaul (MRO)
services across the assigned territory.
The Manager leads all commercial
interactions and negotiations on behalf of SEDA, aligning with the
corporation's strategic and financial goals.
Ultimately, this position is
accountable for ensuring high levels of customer satisfaction and fostering
long-term business growth.
**- 1.
Essential Job Functions**
- Act as the main point of contact and trusted advisor for assigned customers, providing a single
interface ("One Face to the Customer") to maintain and deepen customer relationships.
- Serve as the escalation point for customer support issues, ensuring timely resolution and sustained
customer satisfaction.
- Develop, implement, and manage comprehensive sales plans targeting aftermarket parts and MRO services,
aligned with company growth and profitability objectives.
- Conduct detailed market research and competitive analysis to identify new business opportunities and
expand the customer base within the aerospace aftermarket.
- Develop and execute pricing strategies that balance market competitiveness with achieving maximum margin,




growth, and financial targets.
- Lead contract negotiations
to ensure alignment with corporate policies and profitability goals.
- Collaborate closely with OEM Sales teams, Program Support Management, and Customer Support functions to meet customer demands and sales objectives.
- Facilitate effective internal communication and cooperation across departments to respond swiftly to
customer needs and resolve issues.
- Travel frequently throughout the Americas to engage with customers, with potential international
travel to support global accounts and strategic initiatives.
- Experiência y requisitos
**Education/Experience**
- Typical experience:
Bachelor's degree in business, Engineering, Aviation, or a related
field with 2-3 years of experience in sales and customer support management.
commercial skills and a proven ability to manage customer relationships in a
technical or industrial environment.
Beneficios
- Ventajas de acuerdo a la LFT
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
**Salario mensual neto** $20,000 - $30,000 MXN
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p.
viajar** No

📌 Customer Support & Service Manager (Mexicali)
🏢 Safran Aerosystems México, S. De R. L De C. V.
📍 Mexicali