**Company Overview**:
At Motorola Solutions, we believe that everything starts with our people.
We're a integral close-knit community, united by the relentless pursuit to help keep people safer everywhere.
We build and connect technologies to help protect people, property and places.
Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Connect with a career that matters, and help us build a safer future.
**Department Overview**:At Motorola Solutions, we believe that everything starts with safety.
It's the constant that empowers people to confidently move forward.
It can fill a flight or sell out a stadium It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play.
Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we're ushering in a new era in public safety and security.
Bring your passion, potential and talents to a career that matters.
**The **Channel Operations Support Analyst**plays a key role in the Worldwide Video Sales Operations Team, helping the sales team get their job done.
In this role, you will assist in day to day back office activities including but not limited to account setups/modifications, contracts, account data gathering, coordinating people and information to troubleshoot issues that arise, opportunity management and order tracking.
To be successful means you are providing heavy administrative support, can juggle multiple requests,



have a clear understanding of processes and systems and are a reliable team player.
Currently, the department is undergoing a strategic shift toward a **Triage model**, moving from traditional case management to real-time, high-responsiveness support.
This transition requires a team capable of maintaining a consistent online presence to handle live inquiries and urgent troubleshooting across Salesforce and help-desk platforms.
**Key Responsibilities**:
**Partner Onboarding & Account Maintenance**
- Manage day-to-day back-office activities including account setups, modifications, and account data gathering.
- Coordinate people and information to troubleshoot onboarding issues as they arise.
- Support the tracking and resolution of tasks related to partner setup and entitlement management.
**Operational Resolution & Process Improvement**
- Act as the primary point of contact for resolving a diverse range of support cases, including onboarding inquiries, account setups, quote & order troubleshooting, and any general partner lifecycle issues.
- Develop and implement standardized, repetitive methods for handling support resolutions to increase efficiency.
- Manage the ongoing documentation of case management and troubleshooting processes.
**Cross-Functional Collaboration**
- Interact daily with departments including Order Management, Finance, IT, and Customer Success to resolve blockers.
- Coordinate with internal stakeholders to ensure sales teams are supported.




- Bridge the time gap for global teams to reduce resolution turnaround times.
**Communication & Coordination**- Act as a reliable team player to juggle multiple requests and provide heavy administrative support.
LI-DR2
**Basic Requirements**:
**Key Competencies & Qualifications**:
**Communication & Language**- Clear Spoken English: Must be comfortable and understandable during daily internal video calls and team briefings.
**Operational Flexibility & Accessibility**- A commitment to high responsiveness and the ability to maintain a consistent online presence.
**Technical Skills**- Help Desk Experience: Familiarity with Help Desk or Ticketing software (e.g., Zendesk, Jira, or similar).
- Self-Mastery: Ability to multitask and adapt to an ever-changing environment.
- Detail oriented with strong attention to accuracy.
**Minimum Qualifications**
- High School Diploma or equivalent (GED).
Bachelor's Degree is a plus, but not required.
- Availability to work hybrid, 2 days per week from the office (Parque Industrial del Norte, Reynosa) is required.
- 2+ years of experience in Sales Operations, Customer Support, or Sales Administrative roles.
- Demonstrated support mindset with a strong aptitude for seeing issues through to resolution.
**Travel Requirements**:Under 10%
**Relocation Provided**:None
**Position Type**:Experienced
**Referral Payment Plan**:Yes
**_EEO Statement _**
Motorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of

📌 Channel Operations Support Analyst (2 Open Roles) (Reynosa)
🏢 Motorola Solutions
📍 Reynosa