As a Senior Customer Experience Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.
You will report directly to our Customer Experience Manager and you'll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.
In this role, you will impact customer satisfaction and loyalty by developing and executing customer experience strategies, working with cross-functional teams, and analyzing customer data to drive continuous improvement.
**YOU MUST HAVE**
- 2+ years of experience
- Customer Support and/or equivalent in supply chain / order management
- Knowledge/experience with SAP or Sales Force would be a great plus
- MS office skills (Excel, Word, Outlook, PowerPoint)
- Advance English level
**WE VALUE**
- Bachelor's Degree
- High level of customer orientation, dedicated "can do" attitude
- Excellent interpersonal, organizational, and time management skills
- Ability to drive improvements leading to greater customer experience, higher quality and lower costs
- Strong teammates with the ability to take ownership and follow-through




- Ability to establish relationships and networks in a virtual team environment
**#LI-Hybrid**
- Develop and execute customer experience strategies to drive customer satisfaction and loyalty
- Work with cross-functional teams to understand customer needs and create personalized experiences
- Analyze customer data and market trends to identify opportunities for improvement
- Implement and monitor customer feedback programs to gather insights and drive continuous improvement
- Utilize customer experience tools and technologies to optimize customer interactions and touchpoints
- Work closely with sales and product management teams to align customer experience strategies with business objectives
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition.
As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

📌 Sr Cust Exp Specialist (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí