**Looking for a Remote Maintenance Technician Dispatcher!
**:
We're not looking for just anyone - around here, we move fast, communicate clearly, and make stuff happen.
Sound like your kind of environment?
**Are you**:
- Someone who takes ownership of your work and doesn't rest until the job is done right?
- Naturally organized, with a system for everything and a drive to keep things running smoothly?
- Someone who thrives under pressure-staying calm, focused, and solutions-oriented even when things get hectic?
- Confident leading people, giving direct feedback, and holding others accountable?
- Able to coach technicians, address performance issues, and ensure standards are met every day?
At GC Realty & Development, we believe in accountability, proactive problem-solving, and exceptional service.
We're seeking a **Maintenance Dispatcher who is also a strong people-leader** - someone who thrives in a fast-paced environment and can drive technician performance while keeping operations running smoothly.
If you're highly organized, tech-savvy, and results-driven, this could be your perfect fit.
**- What We Offer**
- **Base Pay: Starting at $10 USD per hour**, with **up to 12% additional monthly compensation** based on performance
- **Professional growth support**: GC Realty allocates an annual budget to reimburse team members for approved professional development-such as training programs, certifications, or skill-building courses that enhance performance in the role.
- **Remote flexibility**: Work from the comfort of your home while being part of a collaborative, high-performing team.
- **Strong company culture**: We value ownership, transparency, and continuous improvement.
You'll join a team that works hard, supports each other, and celebrates success together.
- 10 days of accrued PTO in the first year




- 6 US holidays plus your birthday off
**- Role Overview**
As a **Maintenance Dispatcher**, your primary responsibility is to **lead and manage a team of maintenance technicians.
** You will set daily expectations, provide coaching, hold technicians accountable to performance and documentation standards, and ensure they deliver high-quality work on time.
**You will also coordinate daily maintenance operations**-assigning work orders, prioritizing urgent requests, and serving as the central point of communication to keep technicians, residents, and internal teams aligned.
**- Key Responsibilities**
**Leadership & Accountability**
- Set daily expectations for technician start times, routes, documentation, and communication.
- Provide real-time coaching and feedback to improve technician performance.
- Address missed appointments, delays, incomplete notes/photos, or communication issues immediately.
- Document performance concerns and partner with leadership when corrective action is needed.
**- Dispatching & Operations**
- Schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders.
- Monitor technician progress, update job statuses, and communicate changes across teams in real time through AppFolio, Podio, and internal channels.
- Communicate proactively with residents to confirm appointments, share updates, and manage expectations.




- Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders.
- Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts.
- Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements.
**- Required Qualifications**
- 5+ years of experience in dispatching, scheduling, field service coordination, or maintenance operations.
- Proven ability to manage and dispatch **3-5 technicians simultaneously** while holding them accountable and minimizing downtime or overlap.
- **At least 3 years (5 preferred) of direct people management experience** in a performance-driven role, including coaching, holding standards, and documenting corrective action.
- **Strong understanding of maintenance operations**, repair timeframes, material/labor considerations, and technician skill alignment.
- Advanced English communication skills, both written and verbal.
- Reliable high-speed internet connection ******* Mbps download / ***** Mbps upload), dual-monitor setup, and functioning camera/microphone.
**- Preferred Qualifications**
- Familiarity with **AppFolio, ServiceTitan, Podio**, or other work order/field service management systems.
- Experience coordinating **high-volume work orders** while balancing technician availability, resident needs, and operational priorities.
- Prior experience in **property management** or facilities maintenance.
- Demonstrated ability to **identify operational bottlenecks** and suggest or implement process improvements.
- Strong analytical skills and comfort working with **KPIs, performance dashboards, and productivity metrics**.
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📌 Maintenance Technician Dispatcher (México)
🏢 GC Realty & Development
📍 México