The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills




- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Requisitos**:
- **Escolaridad: Licenciatura concluida (necesario).
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- **Experiência**deseable** de**2 años en adelante en áreas de Capital Humano (preferentemente).
** Deseable en roles de** Supervisor, Líder, Generalista o Analista de HR y/o atención a colaboradores**.
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- **Coordinación y supervisión de los asesores** (Operación de Piso-guiar al equipo de trabajo, dar seguimiento a las asignaciones de cada uno, revisión de métricas de la operación durante el día, así como revisión de escalamientos de los casos solicitados)**:
- **Planificación, implementación y revisión de los procesos.
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- **Excel intermedio**(formulas, tablas dinámicas).
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- **Preferente manejo de Help Center / Snow.
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- **Deseable conocimiento de ATS de HR (Workday, SAP, People Soft)**:
- **Habilidades de análisis, auditoría de procesos, sentido de urgencia y destacado atención a clientes internos, dinamismo.
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**Recomendaciones**:
- **Revisa y analiza detenidamente el Job Posting.
**Si cumples con los requisitos,** no dudes en aplicar.
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- **El Job Posting estará** publicado por 5 días**hábiles y tiene fecha de vencimiento para poder postular.
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- **Actualiza tu perfil en Workday y asegúrate de**ADJUNTAR TU CV.
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- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Supervisor De Operaciones Y Atención A Capital Humano (Xico)
🏢 Citi
📍 Xico