**About SpotOn**
We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win.
From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.
And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
- **Named the #1 Restaurant POS by G2**(Fall ****), based on ratings from real users
- Rated the** top-rated point-of-sale** (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded **Great Places to Work**and Built In's **Best Workplaces** for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it.
If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
**Position Objective**:
**Responsibilities**:
- Manage full-cycle implementation projects for restaurant clients, including setup, configuration, testing, and deployment.
- Configure and deploy Teamwork (scheduling, payroll, tip distribution, internal communication) and Reserve (reservations, waitlists, guest profiles) platforms to meet client needs.
- Lead client onboarding sessions, including kickoff calls, training, and go-live support.
- Perform quality assurance, data validation, and testing to ensure accurate setups and integrations.
- Troubleshoot technical or data issues; escalate system-level problems to senior specialists or engineering as needed.
- Maintain accurate records of project activities, configurations,



and client environments.
- Collaborate with internal teams (Sales, Product, Support, Customer Success, Engineering) to ensure seamless client experiences.
- Contribute to process improvements, integration playbooks, and technical documentation.
- Provide guidance and mentoring to junior implementation specialists as applicable.
- Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
- Review and verify outcomes before submission to maintain consistency and high-quality standards.
- Identify and address process gaps or errors to drive continuous improvement and operational excellence.
**Skills & Knowledge**:
- Strong understanding of POS systems, payment processing, and restaurant operations.
- Familiarity with software integrations, API communication, and data mapping between systems.
- Working knowledge of labor management or HR/payroll platforms (e.g., Teamwork, HotSchedules, 7shifts, ADP).
- Basic knowledge of guest management/reservation systems (e.g., Reserve).
- Proficiency with Google Workspace, CRM tools (Salesforce, HubSpot),



and project management software (Jira, Slack, Asana).
- Excellent organizational, communication, and client-facing skills.
- Strong problem-solving, analytical, and troubleshooting abilities.
- Comfortable learning new tools, systems, and integration methods.
- Experience in customer support, onboarding, or hospitality technology; exposure to reservations, guest management, or configuration tasks preferred.
- Experience in software implementation, technical support, or integrations, ideally in SaaS, hospitality, or fintech; familiarity with POS, restaurant operations, labor management, or API-based integrations preferred.
- Demonstrated success managing client-facing projects, collaborating with cross-functional teams, and delivering solutions with mínimal supervision.
- Prior experience with client training, mentoring, or peer support is a plus.
**Previous Experience**:
- 2 -3 years of professional experience in customer success or related roles.
- Experience in fintech or SaaS environments preferred.
**Education / Professional Training**:
- A high school diploma or GED is required.
- Associate degree in Computer Science, Software Development, Business Management, Hospitality or a related field preferred.
- An equivalent combination of education and experience may be considered.
**Languages & Level of Proficiency**:
- Fluent in English and Spanish (written and verbal).
- Additional languages are preferred but not required.
- SpotOn is an E-Verify company._

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