As a Customer Service Issue Management service executive, you will be responsible for providing customer service.
Your main objective will be to build trust with customers in terms of the quality of the information received.
This through timely communication of changes, coverage analysis, methodological explanations and identification and monitoring of potential quality problems.
**Responsibilities**:
- Coverage analysis, interpretation of results, presentation with client and follow-up to actions triggered by said analysis.
- Client Inquiries management: filtering, registration, monitoring, review, communication.
- Client Order Management for feasibilities: filtering, registration, monitoring, review, communication.
- Provide training to clients on NielsenIQ methodologies and variable calculation.
- Promotion of the use of technology.
**Qualifications**
A person with information analysis skills focused on problem solving and understanding the scope and limitations of NielsenIQ methodologies.
Knowing how to prioritize and size problems is key to success.
**Requirements**:
- Education: Degree in studies such as Marketing, Engineering, Actuary or related.
- Desirable experience in companies related to market research,



Retailers or Manufacturers of mass consumption, can be in the form of professional practices or internship programs.
- Necessary skills: analysis and numerical ease, effective communication, creativity, organization and prioritization, taste for customer relations.
**Additional Information**
**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
**About NIQ**
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In ****, NIQ combined with GfK, bringing together the two industry leaders with unparalleled general reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion

📌 Jr. Research Analyst (Xico)
🏢 Nielseniq
📍 Xico