Johnson Controls seeks a Senior Manager to lead enterprise ITSM operations on ServiceNow, driving governance, analytics, and process improvement.
You will steer Incident, Problem, Change, and Major Incident Management while fostering automation, self-service, and experience-led delivery across the organization.You will guide a team of process managers and analysts, partnering with executive leadership and platform teams to improve service reliability, reduce tickets, and deliver measurable#J-*****-Ljbffr