**Position Summary**
**Key Responsibilities**
**Team Leadership & Management**
- Supervise and support a team responsible for onboarding, I-9 verification, and payroll support.
- Provide coaching, performance feedback, and development opportunities to team members.
**Onboarding & Compliance**
- Oversee all Caregiver background check and onboarding processes.
- Monitor training completion for Caregivers and ensure compliance with regulatory and internal standards.
- Identify and address gaps in the onboarding process to improve efficiency and experience.
**Cross-Functional Collaboration**
- Serve as a liaison between Recruiting, HR/Payroll, and Caregiver Experience teams to resolve onboarding and hiring issues.
- Collaborate with internal stakeholders to streamline processes and ensure alignment across departments.
**Systems & Reporting**




- Generate reports and analyze onboarding metrics using Excel to identify trends and areas for improvement.
**Qualifications**
- 3+ years of experience in HR, recruiting, or onboarding operations, preferably in a high-volume environment.
- Demonstrated experience managing teams and driving operational excellence.
- Strong proficiency in HRIS/CRM systems (e.g., Workday, Greenhouse, Salesforce).
- Advanced Excel skills (pivot tables, VLOOKUP, dashboards).
- Exceptional attention to detail and organizational skills.
- **Excellent English communication and problem-solving abilities.
**
Pay: $17,****** - $20,****** per month
Work Location: Hybrid remote in Puebla, Pue.

📌 Supervisor Hr/Contact Center (Bilingüe) (Heroica Puebla de Zaragoza)
🏢 People and Partners
📍 Heroica Puebla de Zaragoza