**Summary**:
**About the Role**:
Key Responsibilities:
- Direct and manage daily Business Operations activities, ensuring alignment with US-based department/functional team standards, priorities, and ways of working.
- Coordination of all aspects, in consultation with US functional lead, of Mexico City-based associate lifecycle management including recruitment, onboarding, performance reviews, promotions, disciplinary actions, and terminations.
- Manage Mexico City-based associate escalations in accordance with local law and regulations.
- Support functional escalations in consultation with the appropriate US-based Business Operations lead.
- Partner with PSC Business Operations teams to align functional strategy and execution.
- Support multiple concurrent projects, ensuring timely delivery and high-quality outcomes across assigned activities.
- Synthesize data and insights to increase awareness of local operating needs and support decision-making.
- Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes
Required Qualifications:




- Bachelor's Degree required; advanced degree preferred (e.g., MHA, MBA)
- 5+ years of direct people management experience
- Excellent interpersonal, communication, and analytical skills
- Entrepreneurial mindset with a proactive approach to problem-solving
- Ability to manage multiple priorities in a fast-paced environment
- Fluent in English and Spanish
Preferred Qualifications:
- 2+ years of experience in the pharmaceutical or healthcare industry
Division
US
Business Unit
Innovative Medicines
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Associate Director, Business Operations (Xico)
🏢 Novartis
📍 Xico