**About Us**
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast.
Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.
Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.
The future belongs to those who keep learning, and we are building it together.
At Diligent, you're not just building the future - you're an agent of positive change, joining a general community on a mission to make an impact.
**Position Summary**
This role serves as the operational backbone and trusted partner to the Consulting Division's leadership.
This individual drives the internal rhythm of the business—ensuring flawless coordination across projects, people, and priorities—while enabling the leadership team to focus on strategic growth and client delivery.
**Key Responsibilities**
**Executive & Operational Coordination**
- Coordinate high-level meetings across multiple time zones for executives, clients, and project teams.
- Manage the operational cadence of the Consulting Division—including executive calendars, leadership reviews, and cross-departmental updates.
- Serve as a key liaison between executives, internal teams, and external partners, ensuring clarity,



discretion, and seamless communication.
- Handle confidential materials and sensitive communications with utmost professionalism.
**Program & Project Management**
- Oversee project timelines, deliverables, and team resourcing to ensure on-time, on-budget delivery.
- Track and report progress across multiple consulting engagements, keeping leadership informed of milestones, risks, and dependencies.
- Maintain visibility into the project pipeline, ensuring proactive planning and follow-up on leads, proposals, and client opportunities.
- Support project teams by setting up new digital workspaces, secure file rooms, and collaboration environments.
**Process & Infrastructure Management**
- Lead operational process improvements and ensure consistent onboarding experiences for new team members.
- Create, document, and manage internal processes that drive efficiency, compliance, and accountability.
- Partner with IT and compliance teams to maintain secure information management practices and data rooms.
- Oversee contract lifecycles, from drafting through signature and archiving.
**Client & Business Development Support**
- Coordinate and prepare client-facing materials, including proposal packages, pitch decks, and capability presentations.
- Manage internal review and approval workflows for proposals and statements of work.
- Support the preparation and delivery of board and executive-level communications.




**Financial & Administrative Support**
- Assist with budgeting, invoicing, and billing practices; ensure alignment with finance and accounting teams.
- Track project hours, allocations, and utilization rates to ensure profitability and resource balance.
- Monitor and reconcile project-related expenses.
**Quality Control & Communications**
- Review and proofread reports, client deliverables, and executive correspondence to ensure accuracy, clarity, and professionalism.
- Uphold and reinforce brand standards and tone across all communications.
- Prepare executive summaries, briefing notes, and follow-up action lists for leadership.
**Qualifications**
- **Education**: Bachelor's degree required.
- **Experience**: Minimum of 5 years in operations, program management, or executive support within a consulting, professional services, or technology firm.
- **Skills & Attributes**:
- Exceptional organizational and multitasking skills; able to manage multiple concurrent initiatives.
- Proven ability to work effectively with senior executives and board members.
- Mastery of Microsoft 365 / Google Workspace, PowerPoint or Keynote, and virtual collaboration platforms (Teams, Zoom, Slack, etc.).
- Financial acumen and understanding of professional services billing models.
- Discretion, diplomacy, and the ability to handle confidential matters with professionalism.
- Superior written and verbal communication skills, including editing and proofreading excellence.
**What Diligent Offers You**
- **Creativity is ingrained in our culture.
** We are innovative collaborators by nature.
We thrive in exploring how things can be differently both in our internal processes and to help our clients
- **We care about ou

📌 Product Operations Manager (Guadalajara)
🏢 Diligent
📍 Guadalajara