Senior Personnel Services Manager
**(Focus: Employee Experience & Corporate Hospitality)**:
**Location**: Southern Guadalajara Metropolitan Zone.
**Industry**: High-Tech Electronic Manufacturing.
**Role Overview**:
- As the **Senior Personnel Services Manager**, you will be the chief architect of the daily work environment for our most valuable asset: our people.
Moving beyond traditional "General Services," this role is a strategic leadership position focused on designing, implementing, and elevating the **human-centric services** that ensure our 24/7 operations run seamlessly while maintaining the highest standards of employee satisfaction and operational excellence.
**Strategic Objective**:
- To lead the "Soft Services" ecosystem through a hospitality mindset, transforming essential support functions into high-quality experiences that drive employee engagement, safety, and productivity.
**Key Responsibilities**:
**1.
Human-Centric Service Excellence (Transportation)**:
- **Safe & Seamless Mobility**: Oversee the **Personnel Transportation network**, optimizing routes and logistics to guarantee a safe, punctual, and comfortable commute for our employees.
- **Internal Client Satisfaction**: Implement feedback loops and satisfaction surveys to continuously improve the quality of life within the plant.
**2.
Strategic Supplier & Financial Leadership**:
- **High-Impact Negotiations**: Lead the selection, negotiation, and administration of contracts with top-tier service providers (Catering, Transport, Cleaning, and Executive Travel).
- **Performance Ecosystem**: Design and audit **KPIs and SLAs** centered on service quality and user experience, ensuring providers align with our corporate values.
- **Budget Stewardship**:



Manage the area's **OPEX** with a focus on cost-optimization without compromising the employee experience.
**3.
Executive Hospitality & Corporate Logistics**:
- **Visitor & Expat Experience**: Coordinate world-class logistics for international visitors and business travelers, managing stays, local transportation, and high-level executive assistance.
- **Corporate Asset Management**: Supervise the administration of corporate fleets, mobile communication programs, and office environment aesthetics.
**4.
Compliance, Safety & Culture**:
- **Wellness & Normativity**: Collaborate with EHS to ensure all common areas and services comply with safety regulations and the **NOM-035** (Psychosocial Risks) to foster a healthy work environment.
- **Service Culture Leadership**: Mentor and lead a team of managers and coordinators to adopt a "Customer First" proactive mindset.
**Education & Experience**:
- **Education**: Bachelor's degree in Business Administration, Hospitality Management, Industrial Engineering, or related fields.
- **Experience**:Minimum of 5 years** in a **Senior Management** role specifically leading Personnel Services, Hospitality, or General Services in large-scale manufacturing environments (Electronics or Automotive preferred).
- **Leadership**: Proven track record of **managing first-line managers** and large indirect workforces (contractors).
**Essential Skills**:
- **Languages**:Advanced Conversational English** is mandatory for general reporting and international stakeholder interaction.
- **Soft Skills**: High **Sense of Urgency**, Proactivity, and exceptional Conflict Resolution skills.
- **Strategic Vision**: Ability to transform operational data into executive insights and continuous improvement projects.

📌 Senior Personnel Services Manager (San Pedro Tlaquepaque)
🏢 Importante Empresa Del Sector
📍 San Pedro Tlaquepaque