*This is a remote position*_
DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta, that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers.
As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities.
An appreciation for the pros and cons of start up culture is a must.
Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers.
As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.
**Position Summary**:
**Essential Duties and Responsibilities** (include, but are not limited to the following)**:
Guide customers through vehicle setup prior to pickup and ensure all required documentation is completed and submitted after pickupUpdate internal systems accurately with customer, vehicle, and service informationReceive, document, and manage customer-reported issues including mechanical concerns, tire repairs or replacements, towing needs, and service requestsSchedule service appointments with approved vendors and identify new vendors when necessaryFollow up with vendors on repair status and payments until services are completed
- Conduct bi-monthly (every 10,000 miles) maintenance follow-ups for all assigned remote market vehicles
- Manage accident and claims follow-ups, ensuring customer and vehicle safety
Collect vehicle condition reports, invoice customers for damages, follow up on payments, establish payment arrangements when applicable, and coordinate vehicle returnsCoordinate vehicle retrieval from impound lots, including towing arrangements and payment follow-upSupport customer requests related to vehicle swaps and upgrades
- Follow up with vendors regarding pending repairs,



windshield replacements, and parts installations
- Coordinate parts orders from main offices and schedule repairs upon parts arrival
Schedule towing services through approved vendors or third-party platforms such as Honk or Urgently and confirm service completionAssist customers with rideshare-related questions and app usage
- Perform daily outbound and inbound communications with customers, Tesla Service Centers, towing companies, impound facilities, repair shops, and other service providers
- Conduct collections follow-ups with customers regarding outstanding balances, negotiate payment arrangements, and track compliance
- Maintain organized records, follow-ups, and task tracking to ensure timely resolution of all assigned cases
**Qualifications Required**:
- Ability to work remotely and independently with mínimal supervision, while the agent will join a daily meet session for support and daily Q&A;
- Availability to perform outbound calls and ongoing customer follow-ups during assigned working hours
- Reliable internet connection, computer, headset, and phone access suitable for VoIP or cloud-based systems
- Strong customer service orientation with a problem-solving mindset
**Education and Experience**:
High school diploma or equivalent required
Post-secondary education in business, communications, customer service, or a related field preferredPrior experience in customer support, fleet operations,



logistics, automotive services, call center operations, or collections preferred
- Experience working with vendors, service providers, or third-party platforms is a plus
**Salary**: $7.00 USD hourly
**Skills and Abilities**:
- Excellent verbal and written communication skills in English, Spanish is a plus
- Strong customer-focused approach with empathy and professionalism
- Ability to manage multiple cases, follow-ups, and priorities simultaneously
- Strong organizational and documentation skills with attention to detail
- Ability to negotiate payment arrangements and handle sensitive conversations professionally
- Problem-solving skills with the ability to think proactively and propose solutions beyond standard procedures
- Comfortable working independently within a team-oriented environment
- Ability to track tasks, deadlines, and follow-ups without direct supervision
**Job Performance Expectations**:
Consistently manage outbound calls and customer follow-ups within assigned working hours
Maintain professional, empathetic, and solution-oriented communication with customers, vendors, and service providersAccurately document all interactions, cases, and outcomes in Slack threads, CRM and ticketing systemsIndependently prioritize workload, track follow-ups, and meet deadlines with mínimal supervisionProactively identify issues and propose resolutions beyond standard procedures when appropriateHandle sensitive payment or service-related conversations with professionalism and discretionCollaborate effectively with the team by participating in daily meetings and contributing to shared problem-solving
- Adhere to company policies, data security standards, and quality guidelines while work

📌 Remote Markets Agent (Xico)
🏢 Whip
📍 Xico