**Who we are**
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our general economy.
Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
**About the role**:
We are looking for a self-starting, motivated, and experienced **Customer Success Specialist - CML/MM Collections**to support the small business globally.
This role manages the accounts receivable efforts of a global portfolio of monthly customers and acts as a key liaison between Sales, customers, and internal teams, ensuring clear communication of account status and timely resolution of issues.
- **You thrive the most when solving problems**: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams.
With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.




- **You are a natural relationship builder**:Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara.
This Customer Success team is still shaping its future, and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
- **You want to be with the best**:At Samsara, we win together, celebrate together, and support each other.
You will be surrounded by the best and brightest professionals out there.
**In this role, you will**:
- Manage a portfolio of global customers, supporting overall account health through billing, receivables, and service-related inquiries.
- Serve as a primary point of contact for customers on billing questions, contract renewals, cancellations, and account-related concerns.
- Perform consistent collections activities to support timely payment of current and past-due accounts while maintaining a customer-first approach.
- Resolve customer issues and escalations that may impact payment or account status, partnering cross-functionally to drive timely resolution.
- Prioritize and manage a dynamic work queue, balancing backlog, ongoing follow-ups, and incoming customer requests.




- Deliver a high-quality customer experience from initial inquiry through final resolution, ensuring clear communication and accurate account management.
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
**Minimum requirements for the role**:
- 1+ to 3 years of experience in a customer-facing role within a contact center, customer success, or B2B collections environment.
- Knowledge of **operational accounts receivable processes**, including billing inquiries, past-due account management, and basic reconciliation concepts.
- Strong problem-solving skills and critical thinking ability, with the capacity to follow established processes and contribute to scalable solutions.
- Highly organized and self-disciplined, with exceptional attention to detail, follow-through, and the ability to meet deadlines and SLAs.
- Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of customers and internal partners.
- Proficiency using **macOS** and experience working with ticketing or CRM systems (e.g., Zendesk, Salesforce, Service Cloud, NetSuite).
- **Ability to work remotely from Mexico.
**
- Experience supporting service requests in billing, RMA, cancellations, and renewals
- Experience supporting telematics systems, ELDs, and hours of service compliance is a plus
At Samsara, we welcome everyone regardless of their background.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, pro

📌 Customer Success Specialist - Commercial/Mid-Market Collections (Xico)
🏢 Samsara
📍 Xico