**Title**:
Bilingual Customer Service Agent (English / Haitian Creole) - Confie Tijuana
**Confie Tijuana** is seeking **Bilingual Customer Service Agents (English / Haitian Creole)** to support a large multi-campus healthcare system.
This role is essential for enhancing patient experience, streamlining communication, and supporting operational efficiency across various contact center functions.
**Responsibilities**:
- Handle inbound and outbound calls for:
- Appointment scheduling
- Billing inquiries
- Physician referrals
- Class and seminar registrations
- Assist clients with questions about their health insurance.
- Deliver friendly, efficient, and knowledgeable support to help customers navigate their policy details.
- Provide effective solutions, ensuring a positive customer experience.
- Thrive in problem-solving scenarios and grow professionally within the healthcare industry.
**Requirements**:
- ** Fluent in Haitian Creole** (mandatory).
- Minimum B2 level of English.
- Proven experience in customer service (call center experience preferred).
- Basic computer skills.
- Full-time availability, including any day of the week (with scheduled days off).
- Valid Mexican documents.
- Minimum education: High School Diploma.
**Benefits**:
- Life insurance and private health insurance for you and your family.
- Additional paid days off and paid training (with bonus).
- Weekly pay and productivity bonuses.
- Referral bonuses and prize raffles (up to $350 USD).
- Rewards program, game room, discounts on tuition and local businesses.
- Competitive salary with professional growth opportunities.
- Legal benefits: paid vacations, IMSS, INFONAVIT/FONACOT, annual bonus, profit-sharing, Sunday premium, maternity/paternity leave.
**Join the coolest call center in Tijuana and make a difference in the customer experience!
**:
***Tit**:




**Ajan Sèvis Kliyan Bileng (Anglè / Kreyòl Ayisyen) - Confie Tijuana**
***Deskripsyon Travay**:
**Confie Tijuana** ap chèche **Ajan Sèvis Kliyan Bileng (Anglè / Kreyòl Ayisyen)** pou sipòte yon sistèm swen sante milti-kampus.
Wòl sa a enpòtan pou amelyore eksperyans pasyan yo, fasilite kominikasyon, epi soutni efikasite operasyonèl nan fonksyon diferan nan sant kontak nou yo.
***Responsablite**:
- Jere apèl antre ak sòti pou:
- Pwogramasyon randevou
- Kesyon sou fakti
- Referans doktè
- Enskripsyon nan klas ak seminè
- Asiste kliyan ak kesyon sou asirans sante yo.
- Bay sipò zanmitay, efikas, epi avèk konesans, ede kliyan konprann detay politik yo avèk fasilite.
- Bay solisyon efikas, asire yon eksperyans pozitif pou kliyan yo.
- Ede nan rezoud pwoblèm epi grandi pwofesyonèlman nan endistri swen sante a.
***Kondisyon**:
- ** Fliyan nan lang Kreyòl Ayisyen** (obligatwa).
- Nivo Anglè minimòm B2 (avanse).
- Eksperyans nan sèvis kliyan (preferab nan yon anviwònman sant apèl).
- Konesans debaz nan itilizasyon òdinatè.
- Disponibilite pou travay a plen tan, nenpòt jou nan semèn nan (ak jou repo pwograme).
- Dokiman Meksiken valab.
- Edikasyon minimòm: Diplòm Segondè.
- Rezidans nan Tijuana, Rosarito oswa Tecate (pozisyon sou plas).
***Benefis**:
- Asirans lavi ak asirans sante prive pou ou menm ak fanmi ou.
- Jou repo adisyonèl ak fòmasyon peye (ak bonis).
- Peman chak semèn ak bonis pou pwodiktivite.
- Bonis pou referans ak rale ak pri (jiska $350 USD).
- Pwogram rekonpans ak sal jwèt, rabè nan inivèsite ak biznis lokal.
- Salè konpetitif ak opòtinite kwasans pwofesyonèl.
- Benefis legal: vakans peye, IMSS, INFONAVIT/FONACOT, bonis anyèl, PTU, prim dimanch, konje matènite/paternite.
***Antre nan pi bon sant apèl nan Tijuana epi fè yon diferans nan eksperyans kliyan an!
**:

📌 Haitian Creole Customer Service Agent (Bilingual English Creole) (Tijuana)
🏢 Confie
📍 Tijuana