**Job Applicant Privacy Notice**:
**ERP CONSULTANT**:
- Publication Date: Oct 13, ****
- Ref.
No: ******
- Location: Mexico City, MX
**About Atos Group**
Atos Group is a integral leader in digital transformation with c.
70,000 employees and annual revenue of c.
€ 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products.
European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.
Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space.
Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence.
Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
**Service Now
- STC**
Location: Remote
Full Time
Job Overview:
Ø Summary of Position The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution.
If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.
Ø Shift Schedule: EST time zone
Ø Travel Requirements Availability to travel.
Ø Eligibility Requirements: US Citizen, GC.
, MX Citizen, CAD Citizen, PR.
Your Life at Atos:
Ø You ́ll be responsible for providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow),



process gaps (ITSM/ITIL) and cultural challenges (people).
.
What will make you successful/or
"Your X Factor":
Ø Primary focus area: ServiceNow ITSM, ITIL, ITAM, IRM, ITOM/CMDB & GRC
Ø Other focus areas: HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.).
Ø Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
Ø Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants".
Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes.
Ø Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries.
Your Expertise:
Ø Education: Bachelor's degree in Computer Science or related field
Ø Minimum
**Required Skills**:
- Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators
- Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
- Has proven leadership experience in managing small teams and projects
- Ability to produce documentation on various levels including technical and customer facing
Ø Preferred Skills ServiceNow knowledge of the following products is a MUST:
- CSM (Customer Service Management)
- CMDB
- ITOM (IT Operations Management)
- ITSM (IT Service Management)
- Integrated Risk Management (IRM)
Ø Certifications
- ITIL v2 or V3 Foundations
- CSA
- ITSM
- ITOM (Discovery Implementation Specialist and CMDB)
- ITAM (HAM & SAM)
- Any other, will be a plus (HRSD, CAD, VR, ITBM,IRM etc.)

📌 Erp Consultant (Xico)
🏢 Atos
📍 Xico