**We invite you to be part of our great team — we are committed to diversity and inclusion!
**
**Position Requirements**
- Hospitality or Communication Bachelor's degree
- 2 years of customer service experience
- English advanced, preferably native.
If your English is native, conversational Spanish is required.
TOEFL or Cambridge certification at an advanced level is required.
**Knowledge and Skills**
- Reservation system management
- Customer service standards
- Advanced knowledge of Microsoft Office
Experience in a bilingual call center is desirable.
**Tasks and Responsibilities**
- Manage reservations, identifying customer requirements and expectations before their visit
- Proper use of the reservation system




- Ensure that reservations support smooth service flow
- Knowledge in food and beverage menus, including dietary restrictions and allergies
- Identify and report special customer requests
- Handle and follow up on customer compliance
- Assign tables to guests according to reservations
- welcome to our diners guests to their tables
- Maintain and manage the customer database and ensure the proper use of confidential information
**Benefits and Additional Perks**
- Legal benefits
- Grocery vouchers
- Meal vouchers
- Savings fund

📌 Host (Xico)
🏢 Cuartos Oculos
📍 Xico