The Manager of Customer Service will be responsible for leading, guiding and coaching its team to ensure effective processing of customer orders and liaison with internal departments.
**Grow with us
- Your Responsibilities & Tasks**:
- Lead and coordinate the order processing team to ensure effective order entry, delivery and invoicing
- Ensure effective customer contact to achieve on time payment
- Develop the skills and capabilities of the order processing team
- Ensure continuous improvement of processes and policies to improve customer experience and department efficiency
- Ensure accurate master data within SAP
- Analyze reports from SAP and BW
**What will convince us
- Qualification & Skills**:
- Academic degree in business administration or similar




- Minimum of 5 years of work experience in order processing or customer service department
- Strong leadership skills with the ability to motivate and manage a team effectively
- Continuous improvement and results focused
- Good communication and team-work skills
- Logical, self-motivated and can work under high pressure
- Proven software skills, e.g. Microsoft Office
- Bilingual (Spanish and English)
**What we offer**:
- Medical Insurance
- Life Insurance
- Social Security
- Learning Opportunities
- Additional benefits by Law

📌 Manager Of Customer Service (Tepotzotlán)
🏢 Sartorius
📍 Tepotzotlán