Overview:
We believe that every experience is a memory that can last a lifetime.
Experiences shape the way people feel about a company.
And they greatly influence how likely people are to advocate, contribute, and stay.
At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
**The Function**
The Professional Services team deploys and manages the Medallia feedback platform for leading general companies across retail, financial services, hospitality and high tech.
As a member of the team, you will partner with senior decision makers at some of Medallia's largest clients on a mission critical task—helping them improve in the eyes of their customers.
You will work with cutting-edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise's customer experience.
In addition, you will work with great colleagues.
You will develop your customer-first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs.
Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.
**The Role**
**This is a hybrid role that will require 2 days/week in Mexico City office**
**Responsibilities**:




- Collect customer requirements and create technical specifications
- Configure the Medallia platform to meet customer requirements
- Support QA, client UAT, and launch processes
- Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities
- Partner with client teams to resolve technical issues/inquiries
Qualifications:
Minimum Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field or equivalent experience
- Exposure to common web technologies, such as JavaScript, XML, HTML, CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
- Advanced English speaking skills
Preferred Qualifications
- Interest in the Customer Experience (CX) industry
- Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)
- Ability to work independently on low to medium complexity assignments
- Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders
- Ability to understand, synthesize, and translate between business problems and technical concepts
- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
- Thrive in a high-growth, fast-paced environment
- Computer skills, including the ability to articulate complex issues effectively
- Teamwork and desire to contribute towards team development

📌 Professional Services, Analyst (Xico)
🏢 Medallia
📍 Xico