**Summary**
**Responsibilities**
- Assist customer service by taking direct incoming phone calls and returning calls in both Spanish and English.
- Providing chat support for managers when needed
- Provide Zoho support through uploading and tagging when needed.
- Maintain polite and professional communication with clients, vendors, and internal staff.
- Contact clients regarding overdue accounts.
- Negotiate payment plans and process payments.
- Research and resolve double charges
- Request and provide insurance certificates
- Maintain accurate records of collection activities.
- Prepare and revise contracts using standard templates.
- Ensure contract accuracy and compliance with company policies.
- Obtain necessary signatures and file contracts appropriately.
- Assist in the creation of proposals for potential clients.
- Format and edit proposals to ensure a professional presentation.
- Gather necessary information and data for proposal inclusion.
- Provide support for special projects as needed by account managers and on-boarding manager such as tow reports and customer client reports.
- Manage calendars and schedule appointments.
- Prepare and distribute correspondence, memos, and reports.
- Maintain office supplies and equipment.
- Perform other administrative tasks as assigned.
**Qualifications**
- High school diploma or equivalent; Associate's degree preferred.
- 3+ years of proven experience as an administrative assistant or in a related role.
- Bilingual proficiency in Spanish and English (oral and written).
- Strong computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent organizational and time management skills.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Excellent interpersonal and communication skills.
Benefits - 5 PTOS + Mexican Holidays
NOTE: Contractor Scheme
Tipo de puesto: Jornada completa
Sueldo: A partir de $40,****** al mes
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: Empleo remoto