**About Us**
It's simple, we prosper by putting people ahead of profits.
Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing.
We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.
In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.
Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?
**:
We are looking for passionate customer service adept individuals who can deliver personalized and memorable experiences for our clients and customers!
Customers will rely on you to answer questions, address their concerns, and help them with a particular product or service.
**What awaits you in this role**:
- Ability to quickly learn and employ new and existing workflows as business needs evolve
- Other tasks as necessary
**What we are looking for**:
- 6-12 mo in a retail environment
- Fluency in English with professional English writing skills
- Full-time availability
- Women's retail knowledge in sizing, plus sizing, fabric, etc.
- Knowledge in return processing, order management, crisis-management
- Critical thinking and problem-solving skills
- Experience working with a luxury brand is a plus
- Experience working with an ERP system is a plus
- Experience working with Reamaze/Shopify Plus is a plus
**What we offer**:
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Nutritionist
- Convenient Partnerships for Food and _More!
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**Our Client's Background**
Our client is one of the most sought-after names in womens' luxury and evening wear.
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