**About Us**
It's simple, we prosper by putting people ahead of profits.
Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing.
We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.
In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.
Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?
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As a **Customer Support Representative**, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
**What awaits you in this role**:
- Develop an understanding of all our client's products & user profiles & respond to changes in them as they arise
- Onboard new users who reach out with questions
- Support users with account issues, information retrieval, help them find network dentists
- Actively seek for and feedback product issues,
common questions & potential improvements in the product/marketing/service
- Help network dentists find and access payment schedules, suggest/upsell them to the BNPL product
- Other related tasks
**What we are looking for**:
- 6-month experience in a customer service role, dental or subscription service support experience preferred.
- Fluency in English with professional English writing skills
- Full-time availability
- Computer Skills
**What we offer**:
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Nutritionist
- Convenient Partnerships for Food and _More!
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**Our Client's Background**
Our client is a leading affordable dental care provider.
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