**Description**
The Head of Fraud Detection Operations is responsible for ensuring the monitoring of transactions by products and channels and the fraud processes are performed in compliance with regulatory requirements, Citi Fraud Policies and standards, interbank (domestic) agreements and internal local procedures, also to determine and establish operational models and processes as well as taking care about customer experience when dealing with potential or confirmed fraud events.
This position is part of Mexico Fraud Risk Execution organization with direct report to the Mexico Fraud Prevention Head.
**Specific responsibilities include**:
- Provide strategic direction and leadership in designing and running fraud detection operations processes.
- Responsible for operational implementations coordinating the development and execution of Anti-Fraud plans and initiatives, also the Fraud Customer Experience and Quality Assurance programs.
- Interaction with other Fraud areas for identifying processes improvement opportunities.
- Link with key partners as Branches, Segments, Channels, Operations, and Human Resources.
- Liaison with third party strategic partners as MasterCard and Visa, as well as with internal areas as Product Management, Integral Fraud Oversight, Contact Center, and Claims & Disputes among others.
- Maintain outstanding knowledge of the products and services to recognize Fraud and Customer Experience opportunities.
- Lead the Fraud Operation team for:
- Implementation of the Strategy defined by Risk Management




- Designing/Consolidation of the structure required to support the Fraud Strategy.
- Tracking of end to end process ensuring the success of the fraud operation processes.
- Management of the team maximizing the people skills
- Ensure proper management of the Frauds team in terms of:
- Hiring process
- Training programs for all members of the team.
- Adequate motivational programs.
- Retention/Developing plan for high potentials
- Voice of the Employee Results according with business expectations.
- Coaching & Feedback
**Qualifications**
- 3+ year experience, preferably senior level in fraud management, operations, and control teams
- Banking operations knowledge (Retail services, Credit and Debit Cards operations, Digital Channels, Consumer and Small Business Credit).
- Strong communication/influencing skills
- Demonstrated organization and team leadership skills
- Excellent analytical, problem solving and critical thinking
- Execution oriented with strong attention to detail
- Excellent oral and written communication skills Spanish and English required
- Demonstrated ability to work independently yet interact effectively, with different levels of management.




- Corporate work ethics - Integrity being paramount importance.
- Presentation delivery experience.
Ability to present to senior levels of management and to facilitate discussions at the senior stakeholder level
- Ability to lead strategic planning sessions challenging the status quo where appropriate and drive decision making process
- Bachelor degree; Graduate degree in administrative field is preferred.
Objetivo Principal
Ser responsable de todos los procesos de Operaciones de Fraude que incluyen el monitoreo de fraude transaccional para Banca en Línea Personal y Comercial, Tarjetas de Crédito y Débito, Sucursales, Cheques, Sucursales en Tiendas, Adquisición de Crédito, Sucursales en Tiendas, Robo de Identidad y Fraude de Primera Parte.
Este cargo también es responsable del proceso de alertas Interbancarias para Tarjetas y para Banca en Línea.
Con personal asignado en dos sedes (CSC Revolución y CSC Metepec)**Job Family Group**:
Risk Management
- **Job Family**:
Fraud Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Head Of Fraud Detection Operations (Xico)
🏢 Citi
📍 Xico