Everything we do centers around people.
That means we obsess over how to make the lives of our customers, and their customers, better.
And it means we prioritize a diverse F5 community where each individual can thrive.
- Distributed Cloud Support Engineer I
- What will you do?
- Fix reported issues and advocate for the customer.Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.
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- Critical issue management and customer assurance when handling reported issues.
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- Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.
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- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
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- Training and enabling our service partners to ensure that they can sufficiently support customer issues.
- How do you qualify?
- 2 or more years of experience working in an operations environment.
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- Background in customer service/support and IT, network, or IT security incident management.
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- IT Security or IT Operations experience with corporate customers in production environments.
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- Experience driving efficiencies, handling growth, and delivering results.
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- Good understanding of IT, Network,
or IT SOC best practices and a real passion for continuous improvement.
- Advantageous to have:
- Understanding of Networking and Layer 7 Protocols.
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- Familiarity with Container technologies (Docker and Kubernetes).
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- Knowledge of Data Representation types (XML, JSON and YAML).
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- Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.
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- Security product/solutions experience (Firewalls, WAFs, DDoS) is preferred.
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- Strong troubleshooting skills, independent and collaborative.
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- Approachable disposition and steadfast in delivering.
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- Ability to prioritize and multitask when leading sophisticated technical issues.
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- Phenomenal communicator with English-
- Understanding of routing and switching technologies.
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- Ability to read different scripting and automation (Python, Shell and Ansible).
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- Experience with Virtualization technologies.
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- Bachelor's degree in Engineering or equivalent practical experience.Physical Demands and Work Environment- This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events.
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- Some travel may be required (less than 10%).
Equal Employment Opportunity
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