**Role Overview**
The Workplace IT on-site team member addresses all incidents, tasks, and requests assigned to him/her promptly and efficiently.
**Job Responsibilities
- Provides technical support for Infrastructure items and NXP devices within a defined scope.
(i.e., data centers, telecommunication rooms, telephony, and PCs)
- Perform technical activities related to PC lifecycle (Image, configure, deliver, refresh, and retire)
- Help Personal Computer users troubleshoot problems and perform corrective actions for hardware and software.
- Collaborate with other IT team members when the problem is beyond his/her capabilities or scope of work.
- Provide a positive customer experience while addressing client issues, concerns, or questions.
- Collaborate on administrative activities on-site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures.
**Technical skills**




- 3 + years of experience in IT on-site support activities.
- Advanced knowledge of:
- Windows-based computers (Imaging, upgrading, troubleshooting, and repairing)
- Authentication services
- IT Management Systems (i.e., ServiceNow)
- General knowledge of:
- Datacenters and telecommunication infrastructure
- Fixed telephony systems
- Network Infrastructure
**Soft skills**
- Good verbal communication skills to explain technical problems and solutions to non-technical people.
- Patience, Empathy, and Understanding of problems and concerns of non-technical clients.
- Positive vocabulary and kind avoidance of political, religious, or other socially controversial topics
- Friendly, cordial, and professional attitude
**Notes**:
- The job requires 100% On-Site presence during business hours.

📌 It Support Specialist (Guadalajara)
🏢 Nxp Semiconductors
📍 Guadalajara