Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision
Assist with test execution, ticket updates, documentation, and basic application troubleshooting
Support scheduled upgrades, onboarding activities, and security or access-related requests within provider or payer workflows
Participate in department build support or payer-platform support activities as assigned
Document work clearly in Jira, knowledge articles, test evidence, and support records
Incorporate coaching from experienced professionals into daily tasks and participate in structured onboarding
Requirements
Entry-level role for candidates with at least 0-2 years of relevant experience, including exposure to application support or healthcare technology
Basic proficiency with Jira or similar ticketing and documentation tools
Familiarity with healthcare application support or enterprise technology environments
Understanding of software testing principles and validation processes
Exposure to Epic terminology, workflows, or healthcare IT concepts
Ability to follow structured procedures and document technical work accurately
Experience with Epic modules such as Ambulatory, Healthy Planet, MyChart, Cadence, or Prelude preferred
Exposure to payer-platform workflows including claims, enrollment, or care management preferred
Familiarity with security, privacy, or compliance requirements in healthcare technology preferred




Basic knowledge of SQL or data querying for support and validation tasks preferred
Experience with software testing or systems analysis in healthcare settings preferred
Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field desired
Interest in pursuing Epic certification or training based on performance and eligibility
Completion of healthcare orientation or Epic terminology education preferred
Comfortable working U.S. business hours
Committed to long-term specialization in Epic healthcare technology
Core Competencies
Demonstrates foundational knowledge in Epic healthcare applications and application support, with a focus on software testing principles and validation processes. Proficient in using Jira for documentation and ticketing, while adhering to healthcare compliance and security standards.
Highest-signal resume keywords
Epic Application Support
Jira Documentation
Software Testing Principles
SQL Data Querying
Healthcare IT Concepts
ATS Optimization Keywords
Hard Skills
Epic Modules
Basic SQL
Software Testing
Application Troubleshooting
Validation Processes
Soft Skills
Attention to Detail
Ability to Follow Procedures
Coaching and Learning
Certifications & Qualifications
Epic Certification
Industry Keywords
Healthcare Application Support
Payer-Platform Workflows
Security and Privacy Compliance
Claims Management
Enrollment Processes
Tools & Technologies
Jira
Healthcare Technology
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