Language skills:
Spanish, English
Manage
Handling IT requests and incidents, including identification, documentation, categorization, and prioritization, as well as providing initial support according to defined procedures to ensure service quality.
Support
the end-user through telephone and remote support tools.
Analyze
from problems and providing initial solutions or workarounds for end-user requests and incidents.
Capture
from requests and incidents in a standardized ITSM platform.
Ensure
the correct categorization and prioritization of incoming requests.
Forward
from tickets to other support groups, when necessary, to ensure resolution.
Perform
from service requests, such as password resets.
Communicate
and
Escalate
from problems to functional or hierarchical positions as needed.
Document
the work carried out and continuous
Update
the knowledge base.
Solve
of complaints and escalations, if possible.




Communicate
with other departments and
Forward
relevant information completely and in a timely manner.
Compliance
of the company's and the customer's internal regulations and work instructions.
Experience in SD/Customer Support
Proactive and open communication
Troubleshooting Office 365
Windows Clients (7, 8, 10)
Understanding Active Directory
Understanding Azure AD
Understanding Group Policy
Basic knowledge in network management
Erfahrung im SD/Customer Support
Proaktive und offene Kommunikation
Fehlerbehebung in Office 365
Windows-Clients (7, 8, 10)
Verständnis von Active Directory
Verständnis von Azure AD
Verständnis von Gruppenrichtlinien
Grundlegendes Wissen im Netzwerkmanagement
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📌 It Support First Level (M/F/D) For Service Desk (Jalisco)
🏢 Valeo IT
📍 Jalisco