Job Description The Provider Manager, Global is responsible for ensuring that third-party IT services are governed, integrated, and delivered consistently across the global organization, enabling reliable day-to-day operations and long-term business value.
The role serves as a key general commercial and service interface for assigned providers (e.g., Wipro, TCS, DXC), driving enterprise-wide alignment across contracts, service delivery, governance, and strategic priorities.
Key responsibilities include overseeing global provider performance, monitoring service and commercial outcomes, managing escalations, and driving corrective and continuous improvement actions across regions.
The role supports standardization, cross-provider coordination, and harmonization of processes and service expectations to improve consistency, efficiency, compliance, and user experience across the enterprise.
The Provider Manager, Global also supports the full contract lifecycle, including creation, negotiation, renewal, extension, and closure, while contributing to the ongoing strategic development of provider relationships.
The role partners with global and regional stakeholders to ensure SLA alignment with business needs, support deliverable acceptance,



and strengthen governance across commercial, operational, asset, and license management activities.
"The job is conducted in line with our Core Values which are: agility, empathy, long-term view, unity and integrity. Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce."
Job Duties Provider Management Own global provider performance and governance management for assigned strategic IT service providers.
Ensure provider management issues across regions are resolved, escalated appropriately, and reported through established global governance channels.
Participate in the selection, evaluation, onboarding, and integration of global and regional providers in alignment with enterprise requirements.
Implement and maintain global governance frameworks and communication structures with providers.
Regularly review and report provider performance across services, regions, and contracted obligations.
Identify and drive improvement, innovation, and value creation opportunities with providers at a global level.
Contract

📌 Mgr., It Provider, Global (Xico)
🏢 Olympus
📍 Xico