**Objective of job**.
Operate office or shop floor systems at a site, in compliance with applicable ITSM processes, standards
and IT guidelines**Principle activities**
- Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)
- Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor
- Supervise and monitor IT infrastructure in the first level support (e.g. by re-starting servers, hardware failure, etc.)
- Track local IT jobs and tasks and mark detected deviations
- Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)
- Create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines
- Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines
- Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.)
- Conduct work packages in IT service requests and IT or carline projects on-site
- Assist in development and secure maintaining the hardware and software asset management
**Objective of job**.
Operate office or shop floor systems at a site, in compliance with applicable ITSM processes, standards




and IT guidelines**Principle activities**
- Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)
- Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor
- Supervise and monitor IT infrastructure in the first level support (e.g. by re-starting servers, hardware failure, etc.)
- Track local IT jobs and tasks and mark detected deviations
- Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)
- Create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines
- Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines
- Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.)
- Conduct work packages in IT service requests and IT or carline projects on-site
- Assist in development and secure maintaining the hardware and software asset management
- **
Job requirements**
Bachelor's Degree
Technical Knowledge
Problem Solving Tools
Good technical knowledge in Windows operating systems
Hardware troubleshooting and replacement
Languages
English
**¡Intégrate a nuestro equipo de trabajo y aplica ahora!

📌 It Operations On-Site (Heroica Puebla de Zaragoza)
🏢 DRÄXLMAIER Group
📍 Heroica Puebla de Zaragoza