The role...At Soho House the Front Office Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting.
The Front Office Manager at Soho House oversees rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations as well as manages the Evening Membership Guest List.A successful Front Office Manager has previous experience managing a high-volume, elevated and customer driven boutique property.
In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand.Main DutiesInfluential leader that creates and refines efficiency by implementing process that enhances member / guest experience and motivates staff to proactively welcome experienceDevelop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests' correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-upOversee concierge role and provide information about local attractions, shopping and points of interest in the cityContribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrivalSupervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as Ensure all new hires are provided a proper On-Boarding TrainingParticipate in identifying talent gaps,



interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicableCommunicate daily events, guest lists, VIP's, room (hotel) occupancy and sales budgetMaintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiriesCollaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintainedDeliver the highest standards of customer service and process, track and report all guests' disputes and claimsRequired Skills/QualificationsMinimum of 5+ years' experience managing Front Office operationsExtensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a mustDetail oriented, ability to multitask and work in a fast-paced environmentCustomer services oriented and excellent verbal and written communication skillsFlexible schedule, evenings, weekends as neededBilingual language skills a plusHospitality Degree preferredWhy work with us...Soho House offers competitive compensation packages that feature integral benefits and perks.
Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage.Career Development: Soho House can progress your career domestically or internationally as well as managerially or technicallyLearning & Development: An extensive range of internally and externally run courses are available for all employees.Cookhouse & House Tonic: Celebrating our passion for food and drink.
Check out our monthly calendars and get involved in trips, training's and events.
Available to all.Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
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📌 Front Office Manager (Pre-Apertura) - Soho House Los Cabos (Baja California Sur)
🏢 Soho House &Amp
📍 Baja California Sur