C.H. Robinson is looking for a Logistics Representative in Monterrey to help drive operational excellence and deliver exceptional service across our global supply chain network.
In this role, you will have a direct impact on customer satisfaction, transportation execution, and the overall success of our logistics operations.As a Logistics Representative, you will coordinate shipments, communicate with carriers and customers, and proactively resolve transportation challenges to ensure freight moves efficiently and on time.
You will leverage your problem-solving skills, attention to detail, and customer-focused mindset to support operational goals, strengthen relationships, and contribute to business growth.
Working in a fast-paced environment, you will play a key role in delivering reliable logistics solutions every day.At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success.
In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results.
With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.Duties And ResponsibilitiesThe duties and responsibilities of this position consists of, but are not limited to, the following:Ensure Transportation arrangements are made for shipments by the following:Monitoring customer load board and information flow in the Transportation Management SystemMaintaining any team mailboxesPerforming relationship and knowledge-based exception management to any pre-defined processesDocument and organize existing standard operating processesLearn multiple job functions within assigned teamFacilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answersMeet operational metricsConduct CHR systems trainings to external CHR customer representativesManage reconciliation of daily, weekly, monthly,



and quarterly reportsMake fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR's value propositionAct as a resource and support for peers when neededUnderstand and utilize CHR's project-based delivery model to find process improvements and cost savings within area of responsibility and/or teamOther duties or responsibilities as assigned according to the team and/or country specific requirementsQualificationsRequired:High School Diploma and/or GEDMinimum 2 years of experience in Supply Chain, Transportation, and/or LogisticsMinimum 1 year of prior experience working with and troubleshooting information systemsAbility to work adaptable schedule on occasion, including overtime hours when requestedAbility to travel up to 5% (domestic and/or international)Fluent in English and SpanishPreferred:Bachelor's degree from accredited college or universityExcellent customer service skillsProficient in Microsoft Office Suite of programsAbility to present to a variety of audiencesStrong written and verbal communication skillsAbility to think critically, analyze data and solve problems quickly and accuratelyAbility to work in a team oriented and fast-paced environmentAbility to prioritize and handle a variety of tasksContinuous improvement mindsetAbility to adapt to an ambiguous and changing environmentAbility to motivate and encourage change, able to get positive results in a very large, dispersed organizationValues a diverse and inclusive work environmentCH Robinson is an equal opportunity employer.
All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.BenefitsWe offer a competitive benefits plan above the Mexican Labor Law.
This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
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📌 Logistics Representative (Monterrey)
🏢 C.H. Robinson
📍 Monterrey