The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.Responsibilities:Lead the Operations Support department through delegation of tasks and responsibilities for multiple teamsConduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needsMonitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of proceduresContribute to development of new techniques, models, and plans within area of expertiseFacilitate alignment of the Operations Support infrastructure through focused technologies and processesEnsure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measuresProvide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situationsHas the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team members.Ability to manage teams.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:5-8 years of experience managing a teamExperience in analyzing business requirements, developing test plans,



and discrepancy resolutionRequired Licensing/Registration: Series 7, Series 9, Series 10, and Series 63Ability to work unsupervised and adjust priorities quickly as circumstances dictateAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirementsSelf-motivated and detail orientedProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation:Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.Objetivo del PuestoLiderar y optimizar las funciones de Soporte Operativo, Cheques, Back Office Emisor y/o Tasa Cero, asegurando la eficiencia operativa, el cumplimiento regulatorio, el control de riesgos y la correcta ejecución de iniciativas estratégicas que contribuyan a la productividad, experiencia del cliente y crecimiento del negocio.Principales ResponsabilidadesLiderazgo OperativoLiderar la operación de Soporte Operativo y procesos relacionados con Cheques y Back Office.Asegurar el cumplimiento de los objetivos estratégicos de la Dirección y de la Institución.Supervisar indicadores de desempeño, productividad y calidad del servicio.Garantizar el cumplimiento de políticas, controles y estándares regulatorios.Gestión de Proyectos y TransformaciónLiderar iniciativas de modernización, optimización y automatización de procesos.Evaluar,



seleccionar e implementar proyectos con impacto en eficiencia operativa.Identificar oportunidades de mejora que contribuyan al P&L; y al NPS.Impulsar cambios orientados a una mejor experiencia para clientes internos y externos.Gestión de Riesgo y ControlAsegurar el cumplimiento de políticas y regulaciones de Banamex.Implementar controles robustos para mitigar riesgos financieros y operativos.Promover la integridad y apego a procedimientos dentro de la operación.Gestión de StakeholdersCoordinar actividades con áreas de Operaciones, Negocio, Tecnología y Producto.Participar en negociaciones estratégicas con áreas internas y externas.Mantener una comunicación efectiva con líderes y directivos de la organización.Liderazgo de EquiposLiderar un equipo de aproximadamente 20 personas a nivel gerencial.Desarrollar talento y fomentar una cultura de colaboración, aprendizaje continuo y orientación a resultados.Asegurar el cumplimiento de objetivos individuales y colectivos.Perfil RequeridoExperienciaMínimo 5 años de experiencia en la industria financiera.Experiencia en operaciones, soporte operativo o back office dentro de instituciones financieras.Experiencia liderando equipos.Conocimiento de productos financieros de consumo:Tarjetas de créditoTarjetas de débitoPyMEPréstamos personalesNóminaHipotecarioExperiencia trabajando con procesos relacionados con cheques.Experiencia colaborando con áreas de riesgo, negocio, producto u operaciones.Formación AcadémicaLicenciatura en:AdministraciónFinanzasLiderazgo empresarialCarreras afinesExperiencia equivalente será considerada.Conocimientos TécnicosIndispensablesExcel intermedio a avanzado.Interpretación y análisis de datos financieros.Conocimiento de procesos operativos y control interno.Conocimiento de sistemas operativos centrales de instituciones financieras.DeseablesExperiencia en optimización y automatización de procesos.Conocimiento de métricas de desempeño operativo.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster.
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📌 Banamex Back Office & Operations Support Manager (Xico)
🏢 Citi
📍 Xico