DescriptionLead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership.
Own program delivery, team management, and the measurement of training impact on operational results.
Key job responsibilities
Owns strategy execution within a defined framework.
Contributes to sub-regional strategic planning and influences their team's roadmap.
Translates operational pain points into learning solutions.
Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
Develops mechanisms to report on training effectiveness.
Leads regional and national-scope programs.
Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.
Basic Qualifications
Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
Experience working with cross-functional teams
Experience defining and implementing process improvement initiatives using data and metrics
Speak, write, and read fluently in English
Experience building and managing teams
Experience in a high volume, high production operations environment
Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
Knowledge of general AI tools
Experience with Learning Management Systems (LMS)
Degree in a related field (Educational Psychology, Business Administration, Education, Psychology, Data Science, or training-related)
Preferred Qualifications
Experience focused on Adult Learning Theory, including
1) virtual training facilitation and dealing with remote teams, and
2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
Experience with creating & improving a variety of processes across product types & teams
Experience with explainable machine learning and artificial intelligence methodologies and tools
MBA and L&D; certifications.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Company
Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
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