Wipro in Mexico City is seeking an experienced IT Support Professional to own end-to-end incident resolution and manage critical production issues.
The role requires strong ITSM knowledge, database troubleshooting, and an operational mindset for on-call scenarios.Responsibilities include triage, RCA activities, log analysis, and maintaining knowledge bases while delivering consistent customer service.
The position emphasizes efficient problem resolution within defined SLAs and a proactive#J-*****-Ljbffr