**Job Overview**:
**Employee Type**:
- Full-Time
**Location**:
- ***** International DR
Sheraton Vistana Villages
**Job Type**:
- Rooms & Guest Services Operations
- Customer Service
**Experience**:
- Not Specified
**Date Posted**:
- 7/18/2025
**Job ID**:
- JR*****
**Hourly Rate**
- $*****/HOUR
Hourly Rate: $*****
Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a **Guest Services Agent**at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
**Shift**: 2nd; must be available to work weekends and holidays.
**Requirement**:Valid Driver's License required.
**Where great benefits lead to a life fulfilled.
**
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities- Benefit Eligibility will vary by position
**Site Specific Perks**
- Free on-site parking
- Complimentary soft drinks
- 40% discount at all on-site Food & Beverage outlets while on duty
- Work shoe credit through Shoes for Crews twice a year
- Hats, sunscreen, and jackets are provided for those working outdoors, as needed
- "Way to Go" Incentive - $5 per name mention deposited onto Wisely card
- Quarterly celebrations - Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations




- Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
**As a**Guest Services Agent**, a typical day will include**:
- Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
- Answers telephone calls and routes calls to the proper department as applicable.
- May be asked to assist with bellman and runner duties depending on facility or location.
**Guest Experience and Company Standards**
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
**To Become a**Guest Services Agent** at MVW**:
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
- Specific job duties may differ by property, size of team, or facility.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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