Position SummaryThe Customer Service Analyst is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.This position serves as the primary point of contact for customers and plays a key role in maintaining positive customer relationships.QualificationsEducation: Bachelor's degree required.ExperienceMinimum 1–3 years of experience in customer service, customer support, or a related role.Experience working in a fast-paced environment preferred.Skills & CompetenciesExcellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Customer-focused mindset with a professional and positive attitude.Proficiency in Microsoft Office Suite and CRM systems.Strong organizational and multitasking skills.Ability to work independently and as part of a team.Attention to detail and accuracy.Preferred QualificationsExperience with ERP and CRM platforms (SAP, Oracle, Salesforce, etc.).
Bilingual proficiency (English/Spanish).
Experience supporting customers in manufacturing, logistics, retail, or service industries.
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📌 Analista De Servicio Al Cliente (Saltillo)
🏢 Importante grupo
📍 Saltillo