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About this opportunity: Are you a highly detailed person who’s not afraid of digging into the data and problem solving? Do you love working with customers in fast paced environment? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment Design your future at Ericsson
We are now looking for a Support Engineer, who will be responsible to analyze & troubleshoot tickets coming in Americas region customers.
What you will do:
- Perform trouble shooting on Customer Packet Core domain issues/CSRs as primary domain & UDM as secondary domain
- Deliver Remedy/Resolution and analysis for the Packet core 4G & 5G nodes (MME, EPG, PCC, PCG & WMG)
- Good to have knowledge on CCXX nodes
- Provide solution level support to customers
- Lead Root cause analysis & drive escalation independently
- Be on call 24/7 on rotation basis to handle customer issues, escalations and/or Emergencies
- Be willing to travel to Customer sites on need basis for local support activities
- Be able to work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, KM & JIRA
- Provide feedback to R&D;
- To be able to work on Integration Packet Core products
- Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build
- Be working across Packet Core & UDM domains
- Mentor new team members
The skills you bring:
- Bachelor or Master of Engineering
- Expert technical knowledge on Core domain nodes: (10+ years of experience)
- Extensive experiences on support services and operations (8+ years)
- Good hands-on experience on virtualized & Cloud-Native environments
- Scripting Knowledge
- Excellent ability to expertly represent Ericsson in customer environment
- Proven ability to work and to make decisions independently and under time pressure
- Articulate technical issues in clear and understandable manner
- Excellent Collaboration
📌 Solution Architect (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México
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