Apollo.io is seeking an Account Advocate in Mexico City to shape the billing and retention experience at scale. You will own high-risk cases, drive improvements across retention, billing accuracy, and customer trust, and partner with Finance, Support, Product, Sales, and CS to reduce churn.
You thrive in ambiguity, own outcomes end-to-end, and elevate peers through expertise and mentorship. This role emphasizes domain leadership in billing and renewals.
📌 Senior Account Advocate – Retention (Ciudad de México)
🏢 United States Digital Space
📍 Ciudad de México
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