Voice Engineer (Specialist) to be part of a highly energetic Global Voice support Team. This position requires the candidate must have 1-3 years of relevant experience in voice infrastructure support / management. The candidate must have good verbal and written communication skills, experience monitoring, operating, implementation support and management of complex Voice infrastructure and be comfortable working in a geographically diverse environment including night shifts if required on rotational basis.
MANDATORY:
CCNP (Voice) and relevant course and working experience.
RESPONSIBILITIES
The Voice Engineer will be part of Voice Operations team responsible for proactive voice infrastructure management of the Integral Voice infrastructure which includes Cisco Call Manager, Call Center (Amazon Connect), Voice Recording (Nice), Audio Conferencing (Avaya, Zoom), Unity Voice mail systems, Trader Voice platforms (Unigy IPC, BT Hoot and private lines), external Connectivity's (Clients & Vendors) and telephony service providers.
- Monitoring the Voice equipment’s deployed globally using Monitoring tools
- Troubleshooting and Resolution to any production issues (monitoring or user reported)
- Track and document production issues and study chronic issues until found solution
- Ensuring issues are worked on within agreed SLA / SLT
- Ownership of all assigned tasks till completion
- Analyse, judge and elevate complex and critical issues to Leads / product engineering teams in timely fashion
- Working with networking product vendors and telecoms service providers with regards to production issues.
- Follow global change management procedures and best practi
📌 Voice Specialist (Ciudad de México)
🏢 Infosys
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.